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Terms & Conditions

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Effective Date: October 4th, 2025

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Welcome to Twoonetwo Decor. By accessing or using our website (the “Site”), or by placing an order with us, you agree to be bound by the following Terms and Conditions (“Terms”). If you do not agree to these Terms, please do not use our services.

These Terms apply to all users, customers, and visitors of our Site. Please read them carefully.

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1. About Us

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Twoonetwo Decor is an online retail store based in British Columbia, Canada. We offer curated home décor items through a dropshipping model, which means items are shipped directly from our third-party suppliers to you.

  • Website Platform: Wix

  • Payment Methods: Credit Cards, PayPal

  • Contact:
    📧 Twoonetwodecor@gmail.com
    📞 +1 236-869-6312 | +1 778-323-2442

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2. Use of Our Website

You agree to use our website for lawful purposes only. You must not:

  • Use the Site in any way that violates Canadian or international laws.

  • Attempt to harm or hack the Site or interfere with its operation.

  • Copy or distribute any content without our written consent.

We may suspend or block your access if you violate these terms.

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3. Product Listings & Availability

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We do our best to provide accurate product descriptions and pricing. However:

  • All items are subject to availability from our suppliers.

  • Prices and availability may change without notice.

  • We reserve the right to correct errors in pricing or product info at any time.

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4. Ordering & Payment

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By placing an order, you:

  • Confirm that all billing and shipping details are accurate.

  • Authorize us (and our payment processors) to charge your selected payment method.

We accept secure payments via PayPal and major credit cards. All transactions are processed in Canadian Dollars (CAD) unless stated otherwise.

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5. Shipping & Delivery

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We ship directly from third-party suppliers (dropshipping). As a result:

  • Delivery times may vary depending on the item and destination.

  • Some products may ship separately in multiple packages.

  • We are not responsible for delays caused by customs, postal services, or inaccurate shipping addresses.

We will provide tracking where available.

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6. Returns & Refunds

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Because we operate through dropshipping, return policies may vary based on the supplier. In general:

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We offer refunds or replacements if:

  • The item arrives damaged, defective, or not as described.

  • You contact us within 7 days of delivery with proof (e.g., photos).

  • The product is eligible for return according to the supplier’s policy.

We do not accept returns for:

  • Buyer’s remorse (change of mind)

  • Items shipped to an incorrect address due to customer error

Return shipping fees are the responsibility of the customer unless the item was defective or incorrect.

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7. Intellectual Property & Content Usage

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All content on this website — including text, logos, images, product descriptions, graphics, and layout — is either:

  • Owned by Twoonetwo Decor,

  • Licensed from third-party suppliers, or

  • Generated using tools (including AI) for marketing or visual representation.

You may not copy, reproduce, distribute, or commercially use any part of our content without written permission from Twoonetwo Decor.

This includes using our AI-generated visuals or supplier-modified content without authorization.

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8. Limitation of Liability

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To the fullest extent permitted by law, Twoonetwo Decor shall not be liable for:

  • Any indirect, incidental, or consequential damages

  • Loss of profits, data, or business opportunities

  • Delays or failures caused by third parties (e.g., suppliers, couriers)

In all cases, our total liability is limited to the amount paid for your order.

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9. Governing Law

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These Terms are governed by the laws of the Province of British Columbia and the applicable laws of Canada. Any disputes will be handled in the courts of British Columbia.

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10. Changes to These Terms

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We may update these Terms from time to time. When we do, we will update the “Effective Date” at the top of this page. Continued use of our Site after changes means you accept the revised Terms.

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11. Contact Us

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If you have questions about these Terms, your order, or anything else, contact us:

Twoonetwo Decor
📍 British Columbia, Canada
📧 Twoonetwodecor@gmail.com
📞 +1 236-869-6312 | +1 778-323-2442

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